Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at dancezie@hotmail.co.uk. Please note that returns will need to be sent to the following address:
Returns department
10 The Triangle,
Bournemouth,
Dorset,
BH2 5RY,
UK
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dancezie@hotmail.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dancezie@hotmail.co.uk.
We want you to be 100% happy with your Dancezie order. If you need to exchange or return an item, you can do so easily by following the steps below.
Returns & Exchanges
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Items must be returned within 14 days of receipt.
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Items must be unworn, unmarked, in their original packaging, and with all labels attached.
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Include the completed returns slip inside your parcel.
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Please return items using a tracked or recorded delivery service, as we cannot be held responsible for packages that do not reach us.
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Customers are responsible for return postage costs.
Please send all returns to:
Dancezie – Returns Department
10 The Triangle
Bournemouth, Dorset
BH2 5RY
United Kingdom
Unfortunately, we cannot refund postage or packaging charges.
Once received, we’ll send confirmation by email. Refunds and exchanges may take up to 14 days to process.
Non-Returnable Items
For hygiene reasons, we cannot exchange or refund the following:
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Underwear garments (e.g. Unders & Overs camisoles, briefs, dance supports)
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Dance tights